Impact of leadership style on job satisfaction and organizational citizenship behavior: The mediating role of management control systems

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Abstract

This research examines the impact of democratic leadership (DL) on job satisfaction (JS) and organizational citizenship behavior (OCB) in the Tunisian telecommunication sector. Results revealed that democratic leadership has a positive effect on job satisfaction and organizational citizenship behavior among the relevant employees. Also, democratic leadership positively affects management control systems in the relevant organizations. The proposed mediation of management control systems on the relationships between democratic leadership, job satisfaction, and organizational citizenship behavior also remained significant. The results remained supportive towards validating the role of democratic leadership in ensuring job satisfaction and organizational citizenship behavior through management control systems. Further, study implications and limitations are discussed accordingly.

Keywords: Democratic Leadership, Management Control Systems, Organizational Citizenship Behavior, Job Satisfaction, Tunisia

Authors’ individual contribution: The Author is responsible for all the contributions to the paper according to CRediT (Contributor Roles Taxonomy) standards.

Declaration of conflicting interests: The Author declares that there is no conflict of interest.

JEL Classification: J24, L1, O34

Received: 13.11.2023
Accepted: 08.03.2024
Published online: 11.03.2024

How to cite this paper: Chrairi, A. M. (2024). Impact of leadership style on job satisfaction and organizational citizenship behavior: The mediating role of management control systems. Corporate Ownership & Control, 21(1), 146–157. https://doi.org/10.22495/cocv21i1art12