Virtus InterPress

IS IT APPROPRIATE TO TALK ABOUT LEADERSHIP IN SERVICES ORGANIZATIONS? TOWARD A POSSIBLE INNOVATIVE PARADIGM

Alberto Dello Strologo, Federica Ricci, Emiliano Marocco

DOI: 10.22495/cocv10i1c1art4

Abstract

Through the use of a qualitative research methodology, the present work enquires whether in the actual scenery talking about leadership in companies and services would still make sense. The study arises from the growing importance that tertiary companies have assumed during the last decade, and from the direct relation between frontline staff and customers, who – as it is well known – distinguishes tertiary organizations from manufacturing organizations. Through a systematic review of the literature some guidelines will be hypothesized, in order to define a replicable innovative directional paradigm in services companies, motivating how the role of leadership should be at the same time cleared out by some traditional variables and enriched with alternative features.

Keywords: Leadership, Tertiary Organizations, Innovative Paradigm

How to cite this paper: Dello Strologo, A., Ricci, F., & Marocco, E. (2012). Is it appropriate to talk about leadership in services organizations? Toward a possible innovative paradigm. Corporate Ownership & Control, 10(1-1), 194-201. http://doi.org/10.22495/cocv10i1c1art4

Download This Article
Corporate Governance Experts Global Repository
Merio Honor Честь
Ryoushin Conscience Совесть
Kouki Nobility Доброе имя