EVALUATION OF STRATEGIC MANAGEMENT IN ASSISTING SOUTH AFRICAN MUNICIPALITIES IMPROVE SERVICE DELIVERY

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Sandiso Ngcobo ORCID logo, M.G. Mdani

https://doi.org/10.22495/jgr_v4_i2_c1_p4

Abstract

The reports tabled by the Auditor General on yearly basis reflect poor performance on a number of areas in respect of service delivery in South African municipalities. As a possible solution, the Department of Local Government and Traditional Affairs (DLGTAs) has introduced a strategic management plan that should be implemented by municipalities to assist them improve their performance. Hence, the aim of this paper is to evaluate the perceptions of municipal managers and councillors on the role of the strategic management in assisting them improve service delivery. The findings show that the assistance provided by the EC DLGTAs is not without weaknesses. It is then recommended that the areas of improvement should be addressed in an effort to improve audit reports.

Key Words: Auditor General, Local Government, Municipalities, Strategic Management, Service Delivery

How to cite this paper: Ngcobo, S., & Mdani, M. G. (2015). Evaluation of strategic management in assisting South African municipalities improve service delivery. Journal of Governance and Regulation, 4(2-1), 113-123. https://doi.org/10.22495/jgr_v4_i2_c1_p4